Apexon - Conversational AI Engineer - Google Gemini Platform

About Apexon : Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We enable #HumanFirstDigital. Conversational AI Engineer Google Gemini Enterprise for Customer Experience (GECX) :

: We are seeking an experienced Conversational AI Engineer to design, develop, and deploy enterprise-grade conversational and agentic AI solutions on Google's Gemini Enterprise for Customer Experience (GECX) platform for a leading Health Insurance customer. The ideal candidate will be responsible for the end-to-end delivery of member-facing virtual agents, AI-powered self-service experiences, agent-assist capabilities, and intelligent customer engagement solutions.

requires strong expertise in GECX, Dialogflow CX, Generative AI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and Google Cloud technologies. The candidate will work closely with business stakeholders, compliance teams, contact center operations, and engineering teams to build scalable, secure, HIPAA-compliant customer experience solutions that enhance member engagement and operational efficiency.

: - Design, develop, and deploy conversational AI solutions on Google Gemini Enterprise for Customer Experience (GECX). - Build and maintain member-facing virtual agents supporting healthcare and insurance use cases such as : Eligibility Verification,