Tech Lead (Node.Js, React.Js)

Roles &

We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions. What You’ll Do Lead design & development of our AI-powered omnichannel dialer platform. Architect scalable SaaS systems using modern full-stack and cloud technologies. Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR, TCPA). Build real-time monitoring, analytics & reporting dashboards for managers and supervisors. Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing. Mentor developers, enforce coding standards, and lead sprint delivery. Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features. Ideal Candidate Primary Skills (Must-Have) Strong experience in Node.js, React.js, and modern JavaScript/TypeScript. Solid database expertise: PostgreSQL, MongoDB/Redis (preferred). Proven SaaS architecture experience on AWS/GCP/Azure. Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab. Excellent problem-solving, architecture, and leadership skills. 9-13 years in software development, including 3+ years leading teams. Secondary Skills (

) Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines. Knowledge of SIP, WebRTC, and telephony systems. Familiarity with autodialer modes: predictive, power, progressive, preview. CRM integration experience with Salesforce, HubSpot, Zoho. Understanding of compliance standards (DNC, GDPR, TCPA). Experience with real-time analytics dashboards and call center KPIs. Bonus Skills AI/ML: NLP, STT, LLMs for intelligent call handling & summarization. Speech analytics, transcription, or AI-driven quality monitoring Note - Since this is a Gurgaon-based role, the client is looking for immediate joiners who are currently based in Delhi NCR