Senior Product Designer, IT User Experience [T500-26196]

About the job: ANSR is hiring for one of its clients. About American Airlines: To Care for People on Life's Journey. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American Airlines is transforming the way it delivers technology to its customers and team members worldwide. Americans Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve Americans customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience. Why you will love this job: This job is a member of the User Experience (UX) and Digital Customer Experience team within the Information Technology Division. Work across UX disciplines to take large, complex applications and transform them into simple, intuitive experiences. Conceptualizes, prototypes, presents and delivers a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mockups).

: • Works with a cross-functional team using agile methodology to define user stories andUX deliverables. • Influences design and product / owner decisions based on UX best practices, design principles and research Collaborates with developers to find the most effective, expedient and efficient way to implement solutions. • Collects, analyzes, presents and actions feedback and manage changes to deliverables. • Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business

). • Designs the visual style, interface and interaction flow of applications and experiences. • Develops conceptual diagrams, wireframes, visual mockups and prototypes. • Develops and maintains detailed specifications and design patterns. • Gathers and translates rules and assets into UX systems, programs and enterprise solutions. • Prepares, manages, updates and distributes UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.). • Advocates for the user and collaborate with business owners to develop features and flows that align with the users needs. • Creates research strategies based on project KPIs and develops usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations. • Uses research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas. • Designs, recruits / schedules and moderates' usability studies and user interviews. • Provides timely status reporting (including work left to do, issues, risks) on all projects. • Manages all communications necessary to get the project done including negotiating with key stakeholders. All you will need for success: