AI Product Designer

Job Title: AI Product Designer Location: Gurugram (In-office) Working Days: Monday to Friday ( with 1st and 3rd Saturdays off) Working Hours: 10:30 AM – 8:00 PM About Darwix AI Darwix AI is building a physical AI centred, omnichannel agentic suite for BFSI sales conversations globally. Our platform helps banks, lenders, insurers, wealth firms, brokerages and large customer-facing enterprises capture, understand and unleash automated downstream agents on customer conversations across branches, and client-site interactions. Darwix converts real world conversations in real time into live nudges, scoring, agent guidance and post conversation agentic voice and non-voice actions. The platform automatically creates structured actions such as CRM updates, service requests, underwriting PD form autofill, LOS writebacks, automated reminder calls, follow ups and buyer profile enrichment across 14 to 18 enterprise systems. The company’s deeper moat is its proprietary BFSI SLM, trained and improved on highly labelled, high quality physical world proprietary conversation tokens across lending, insurance and wealth.

As a Product Designer, you will be an integral part of our product team, designing intelligent, human-centered AI experiences for enterprise users. Beyond crafting intuitive interfaces, you will design AI-native products, conversational workflows, enterprise dashboards, real-time recommendation systems, and agentic experiences that solve complex business problems. You will work closely with Product Managers, AI Engineers, and Developers to translate advanced AI capabilities into intuitive, scalable, and impactful product experiences. We are looking for someone who can think beyond screens, understand systems, map workflows, and create products that seamlessly connect users, AI, and enterprise platforms.

Conduct user research to understand user needs, behaviors, pain points, and enterprise workflows. Design end-to-end product experiences, including user journeys, information architecture, user flows, wireframes, highfidelity interfaces, interactive prototypes, and scalable design systems. Design AI-powered experiences for Real-Time Assist, AI Copilots, Conversational AI, Voice Automation, Agentic AI workflows, and enterprise dashboards. Create intuitive interfaces that communicate AI recommendations, confidence levels, citations, insights, next-best actions, and workflow automation. Design intelligent workflows for AI-generated recommendations, approvals, human-in-the-loop interactions, and enterprise integrations. Design thoughtful product states including loading, streaming responses, empty states, AI processing, uncertainty, low confidence recommendations, error handling, recovery flows, and success states. Simplify complex enterprise workflows into intuitive user experiences while balancing business goals, user needs, and technical constraints. Collaborate closely with Product Managers, AI Engineers, Frontend Developers, and business stakeholders to bring concepts into production. Participate in product discovery, usability testing, design reviews, and continuous iteration based on user feedback and analytics. Ensure consistency, accessibility, scalability, and usability across all products through well-structured design systems and documentation.