UX/UI Design Analyst

Role Purpose Support the Digital & AI Centre of Excellence by managing day-to-day UX/UI delivery for digital initiatives where external design agencies are engaged.

will coordinate design execution, track feedback and deliverables, support working-level design decisions, and ensure that outputs remain consistent with business inputs and approved design standards. This is a hands-on UX/UI and design-system role, not a product ownership role. Senior stakeholder alignment and major decisions will be handled by the COE lead where required; this role is expected to run the daily design engine and reduce operational involvement from senior leadership. Core Expectations 1. Manage day-to-day UX/UI delivery with design agencies • Coordinate daily working interactions with external design agencies across active digital initiatives. • Track design deliverables, feedback, dependencies, open points and approvals in a disciplined manner. • Ensure business inputs and review comments are captured clearly and passed to the agency without ambiguity. • Maintain regular cadence on design work and escalate only key decision points, risks or delays. 2. Support UX/UI quality, consistency and design handoff • Review wireframes, prototypes, screen flows and UI designs for completeness, usability and consistency. • Identify working-level design gaps such as missing states, unclear navigation, inconsistent layouts or incomplete interactions. • Ensure feedback is incorporated correctly before designs move to technology teams. • Support clear design handoff by clarifying UI behavior, layout expectations and screen-level details. 3. Maintain the design system and front-end references • Maintain design-system references, reusable UI components, style guidelines and interaction patterns. • Make hands-on updates to HTML, CSS and JavaScript-based design-system assets where required. • Ensure agency-led designs follow reusable patterns, visual standards and approved component usage. • Keep design files, component references and documentation organized, current and easy to reuse. Required Experience • 2–5 years of experience in UX/UI design coordination, design operations, digital design delivery or front-end UI support. • Experience working with design agencies, UX teams, product teams or technology teams. • Good understanding of user journeys, wireframes, prototypes, screen flows and design handoffs. • Hands-on working knowledge of HTML, CSS and basic JavaScript. • Exposure to design systems, reusable UI components or front-end style guides will be preferred. • Experience in financial services, enterprise applications or large digital platform work will be an added advantage.