Customer Success Data Scientist

About Spotfire Spotfire is a business unit of Cloud Software Group, one of the largest enterprise software companies in the world. Spotfire combines visualizations and advanced analytics to allow experts in their field to find industry-specific solutions the human mind or computers can’t solve alone. Our more than 10,000 customers include: • Majority of the top 10 Energy companies in the world • Majority of the top 10 Life Sciences companies in the world • 7 of the world’s top 10 Manufacturing companies • Several other major companies in banking, retail, and airlines We are looking for people with a passion to make a big difference by doing the job they love – dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, innovation-driven environment.

Our global Customer Success team is a central part of the company strategy. The team focuses on customers, innovation, and the community of scientists, engineers, and data scientists. The team is resposible for guiding customers to successfully adopt and maximize value from their investment in Spotfire. Operating across several sectors, our Customer Success Data Scientists have helped improve the drilling operations of several energy companies, increase yield at some of the biggest semiconductor companies and ensured on-time deliveries of well known global logistics companies. We are seeking a Senior Customer Success Data Scientist to join our team in the North America region. California is preferred, and we will consider US West Region; Arizona, Oregon, Washington. This role is ideal for a candidate with proven expertise in the High Tech Manufacturing Industry and a strong passion for Industrial AI and Analytics and Visual Data Science. In this role, you will be the driving force behind long-term customer success for a portfolio of clients, responsible for achieving high adoption, retention, and satisfaction. You will serve as a trusted advisor to all customer stakeholders and act as the key liaison between the customer and internal Spotfire teams. The successful candidate will leverage their hands-on prowess and thought leadership to significantly grow our customers' analytical capabilities using Spotfire. A key part of

involves developing analytical deliverables, employing methods from exploratory analytics to machine learning, statistical modeling, and AI. Joining a highly collaborative team, you will deliver outcomes that enhance both product and account health. Furthermore, you will have exciting opportunities to represent Spotfire at industry events and contribute to our active customer and partner community.