Node.js Developer

Key Responsibilities

• Design, develop, and maintain Node.js applications running on AWS Lambda.
• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
• Develop integrations between contact center platforms and enterprise applications, databases, CRM systems, and third-party APIs.
• Create reusable Lambda services to support authentication, routing, customer identification, case management, and self-service transactions.
• Develop RESTful APIs and event-driven architectures using AWS services.
• Implement secure coding practices, including encryption, authentication, authorization, and data protection controls.
• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.
• Troubleshoot production issues and optimize application performance, scalability, and reliability.
• Collaborate with solution architects, contact center engineers, QA teams, and business stakeholders throughout the software development lifecycle.
• Develop automated unit, integration, and regression tests for serverless applications.
• Create technical documentation, deployment procedures, and operational runbooks.