Product Designer 1, Client Growth

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Associate Product Designer, Client Growth at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? As an Associate Product Designer at BetterHelp, you will support the creation of intuitive, thoughtful experiences that help millions of people access mental health care. You will work closely with senior designers and cross-functional partners to design user flows, interfaces, and prototypes that address user needs and drive measurable product impact. This role is ideal for someone early in their career who is eager to grow, learn, and contribute to end-to-end product development from discovery to launch and iteration. What will you do? • Create user flows, wireframes, and high-fidelity prototypes that address clear user and business needs. • Conduct lightweight user research and usability testing to explore pain points and validate concepts. • Identify UI/UX issues across product surfaces and propose pragmatic improvements. • Write clear design specs and collaborate with engineers to support smooth handoff and implementation. • Work cross-functionally with Product, Data, and Engineering to define problems and contribute to new feature delivery. • Leverage qualitative and quantitative data to iterate on shipped experiences and improve performance. • Participate in design critiques and team rituals, contributing to shared standards and best practices. • Support documentation and maintenance of design patterns, in partnership with senior designers and design system contributors. What will you NOT do? • You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. • You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. • You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! • You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.