Lead Product Designer

H&R Block is investing in an AI-first future to transform how we serve our clients, and we're expanding our Product Design organization to help build the next generation of digital experiences. As a Lead Product Designer, you'll own and shape core product experiences for an early-stage digital product, working closely with Product Managers, Engineers, Researchers, and Design Engineers to bring ideas to life. You'll contribute to experience strategy, interaction design, usability research, and prototyping, with AI tools integrated into both the products we create and our day-to-day design workflow. This is a highly hands-on role where you'll design end-to-end user journeys, build and test prototypes, participate in user research, and partner with engineering teams through delivery. Your work will directly influence how millions of clients experience H&R Block's future digital products. Day to day, you'll... • Design end-to-end user experiences and product workflows • Create wireframes, prototypes, and interaction designs to bring concepts to life • Partner closely with Product Managers, Engineers, Researchers, and Design Engineers • Participate in user research and usability testing activities • Validate design solutions through testing, feedback, and iteration • Translate customer and business needs into intuitive product experiences • Use AI tools as part of the design and prototyping process • Contribute to product strategy and experience direction for a new digital product • Support implementation and delivery by collaborating closely with engineering teams • Continuously improve experiences based on user insights and product learnings

and related work experience. • 8 years minimum related work experience • Strong portfolio showing end-to-end product design work: flows, interaction design, and visual craft • Experience designing and testing prototypes with real users, and translating findings into design decisions • Ability to work in iterative development cycles with engineering and product management • Clear written and verbal communication, including presenting work to stakeholders and leadership • Comfort with ambiguity: able to take a loosely defined problem and drive toward a validated design direction