UX Designer / Business Analyst – (Application Modernization Requirements Discovery)

UX Designer / Business Analyst – (Application Modernization

Discovery) Location: Washington D.C area – Remote - but if local, open to a limited number of on-site visits at the agency headquarters in the Washington DC area. Duration: 3 Months (Phase 1) - Scope: Discovery and planning only. Development and implementation are out of scope. Pay: $65.00/hr - $75.00/hr W-2 Must be US Citizen: Public Trust Preferred CBTS is staffing a combined UX Designer and Business Analyst for a 12-week discovery and planning engagement supporting a federal regulatory agency modernizing a legacy licensing system (ColdFusion and Sybase) toward a cloud-based next-generation platform. This is a dual-discipline role: the person leads the customer experience design workstream and contributes to current-state and future-state business analysis. Discovery outputs feed a follow-on development estimation engagement. This role spans two disciplines, candidates must demonstrate genuine, hands-on depth in both design and analysis. Applicants without a UX design portfolio (Figma, journey mapping, design workshop facilitation) will not be a fit, and neither will pure designers without formal business analysis experience.

UX Design • Facilitate UX design workshops covering application form redesign, applicant portal and status tracking, and an internal engineer dashboard. • Produce applicant journey maps for multiple filer archetypes. • Design workflows, personas, and annotated interface concepts for the applicant portal, application form, and engineer dashboard, delivered in Figma and ready for the development estimation phase. • Map notification and status-visibility gaps that drive user friction and late filings. • Develop end-user and staff training materials for the updated workflows. Business Analysis • Analyze current-state system data flows, stored procedures, and workflow dependencies. • Contribute to the next-generation

specification, capturing functional, technical, and policy