UX Service Designer
DXC Technology
Location
🇺🇸 Haines City, United States
Type
full_time
Salary
Undisclosed
Posted
3w ago
Job Description
Job Description
Key Responsibilities
- Develop cross-product partnership with product managers, product owners, and product designers and a “teaming” model to engage across these roles
- Document the macro journeys across the org
- Design and document end-to-end service experiences, including journey maps, service blueprints, ecosystem maps, and workflow models.
- Translate high-level experience strategy into actionable frameworks,
requirements
, and design recommendations for product teams. • Conduct qualitative research, stakeholder interviews, and contextual inquiry to understand customer needs and operational constraints. • Identify friction points, gaps, and opportunities across customer journeys and propose improvements grounded in data and insight. • Collaborate closely with product managers, UX designers, engineers, and operations teams to ensure service design artifacts inform decision-making. • Facilitate workshops and cocreation sessions that bring cross functional teams together around shared understanding and alignment. • Drive cross‑team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps. • Support the development and adoption of experience standards, principles, and governance models defined by org leadership • Visualize complex systems and processes in clear, compelling ways that help teams understand dependencies and impacts. • Partner with UX researchers to validate service concepts and measure the effectiveness of experience improvements. • Facilitate workshops and co-creation sessions with internal teams to drive service outcomes. • Contribute to a culture of customer centricity and continuous improvement across the organization. • Champion design thinking and cultivate cross team processes that support journey centric service practices • Establish standards for service design and journey management across the organization and partner with Product Experience roles to embed into working processes