UX Service Designer

Key Responsibilities

, and design recommendations for product teams. • Conduct qualitative research, stakeholder interviews, and contextual inquiry to understand customer needs and operational constraints. • Identify friction points, gaps, and opportunities across customer journeys and propose improvements grounded in data and insight. • Collaborate closely with product managers, UX designers, engineers, and operations teams to ensure service design artifacts inform decision-making. • Facilitate workshops and cocreation sessions that bring cross functional teams together around shared understanding and alignment. • Drive cross‑team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps. • Support the development and adoption of experience standards, principles, and governance models defined by org leadership • Visualize complex systems and processes in clear, compelling ways that help teams understand dependencies and impacts. • Partner with UX researchers to validate service concepts and measure the effectiveness of experience improvements. • Facilitate workshops and co-creation sessions with internal teams to drive service outcomes. • Contribute to a culture of customer centricity and continuous improvement across the organization. • Champion design thinking and cultivate cross team processes that support journey centric service practices • Establish standards for service design and journey management across the organization and partner with Product Experience roles to embed into working processes