UX Designer – Global Design System (MetLife)

Job Title: UX Designer Global Design System (MetLife) Location : Malvern, PA JD : Role Name - Copilot COE Change Management ROLE_DESCRIPTION -

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7 years' experience as a Copilot COE Change Management Roles &

Own and maintain the Copilot CoE knowledge base, including policies, FAQs, best practices, and adoption guidance Design, schedule, and facilitate Copilot training programs, Lunch & Learn sessions, and enablement forums Act as the central point for Copilot change management, including release readiness, impact assessment, and adoption support Stay current on Microsoft Copilot roadmap updates, features, and deprecations, translating them into business relevant guidance Communicate Copilot updates, changes, and best practices clearly and consistently across the organization Partner with Risk, Compliance, Legal, Privacy, and InfoSec teams to ensure Copilot compliance with BFSI regulatory and internal standards Support and enforce Copilot governance frameworks, including acceptable use, data handling, and monitoring controls Build and sustain a Copilot user community to drive engagement, best practice sharing, and continuous learning Develop role based enablement content tailored to end users, power users, managers, and technical teams Track adoption trends, training effectiveness, and change impacts, providing insights to CoE leadership Support responsible AI use by embedding compliance, risk awareness, and governance into enablement efforts Continuously identify opportunities to improve Copilot adoption,

, and organizational readiness Familiar with M365/D365 family application administration Skills: Microsoft Dynamics 365 Commerce~Change Management