User Experience Designer

The application window is expected to close on: 09/24/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a hybrid role, located in San Jose, CA and requires being in the office 3 days a week. Meet the Team Cisco’s Customer Experience (CX) organization is one of the company’s fastest-growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. Cisco IQ is the platform behind it, built with emerging technologies including predictive and generative AI to drive customer success. We deliver with urgency, decide with data, and lead with ownership. Our design team shapes the support experience, helping customers find, understand, and reduce risk across their networks. Most of what we build takes an overwhelming volume of information and distills it down to what matters most for each customer, so they can make key decisions quickly without losing the knowledge and context behind them, work that rewards systems-level thinking. Join us to pioneer and shape how AI evolves both what we build and how we build it. Your Impact Execute design for a specific set of features, producing the flows, wireframes, interactive prototypes, and production-ready visual design, and partnering daily with product management and engineering, so the work gets built as intended. Ground your decisions in what we know about our users and their business, so every design is backed by real insight into how they work. Apply AI tools across your own workflow, from concept generation and prototyping to testing and validating designs and automating routine tasks, then influence how the team works based on what you’ve uncovered. Push the next generation of our products toward AI-native experiences, applying the interaction patterns that earn a user’s trust. Success looks like shipped experiences that are measurably easier to use, and better ways of working that the team picks up from you.