UX Researcher – Phaedon, LLC | Remote (US)

UX Researcher – Phaedon, LLC | Remote (US)

Phaedon is seeking a UX Researcher to join its team supporting healthcare professionals through digital, data, and automation solutions. You’ll manage UX research projects in collaboration with client teams, champion human‑centered design, and deliver insights that shape product decisions. You will plan, execute, and deliver UX research projects, conduct qualitative and quantitative studies, and integrate findings into product development. This role requires strong analytical skills, communication abilities, and experience leading research projects from discovery to delivery.

Manage UX research projects in collaboration with client teams Champion design thinking and human‑centered design practices Conduct user interviews, surveys, usability tests, and ethnographic research Analyze research data to reveal trends and actionable insights Collaborate with designers, engineers, and product managers to integrate findings Contribute to the operating model for UX research within the business unit Candidate

Degree or certification in UX, HCI, IT, or related field 5+ years of professional UX research experience Proven ability to lead qualitative research projects end‑to‑end Strong communication and presentation skills Analytical skills to distill complex data into insights Experience supporting products at various stages of maturity Familiarity with NPS and Voice of the Customer research Preferred Ability to identify and control for assumptions, biases, and ethical decisions in research Experience visualizing concepts and creating prototypes/storyboards Strong time management and ability to work independently in ambiguity Familiarity with tools like Figma, FigJam, Dovetail, dscout, Qualtrics, SurveyMonkey, Mural Knowledge of healthcare payer or provider space Compensation and