Senior User Experience (UX) Researcher Job at UST Inc in San Jose

Senior User Experience (UX) Researcher Lead I - UX Design Who We Are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you'll create a boundless impact that transforms your careerand the lives of people across the world. Visit us at UST.com. You Are: The Senior User Experience (UX) Researcher will join the Customer Technology Services (ATS) organization, focusing on employee-facing products and tools within the ATS User Experience team. The opportunity: Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization Run research studies from start to finish, including developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights Assess a project's scope, determine appropriate research and study questions, and identify appropriate methods, clearly communicating reasoning to the approach Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations Proactively engage with multiple project stakeholders Work with cross-functional partners to drive consensus across teams and advocate solutions that balance user needs with business goals This position description identifies the

and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

: 7+ years of hands?on research experience Mastery in mixed-methods research Ability to analyze insights and articulate recommendations Understanding of technology development cycles Structured research approach Strong organizational and communication skills Experience using remote research tools (UserZoom, UserTesting, Miro, etc.) Flexible schedule across international time zones Advanced degree in psychology, HCI, anthropology, etc. (Preferred but not Required) Familiarity with IT services, enterprise technologies or digital workplace platforms Experience with Customer AEM, Customer Sign, Customer Workfront, Microsoft Dynamics, Power Apps, ServiceNow, Jira Compensation can differ depending on factors including but not limited to the specific office location, role, skill set,