UX Researcher

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary We're seeking a passionate and experienced UX Researcher to join our Product Design and Research team and drive human-centered design decisions. As a UX Researcher you'll be responsible for conducting generative and evaluative research to understand user behavior, preferences, and needs, translating findings into actionable insights to enhance our products’ usability and overall user experience. We’re a data-driven design shop, and we believe that a deep understanding of our users is the key to our success. Your work will be at the heart of all we do, and you’ll be part of a team of talented UX/UI Designers eager for user insights.

Research Planning: Develop research plans, employing various methodologies such as semi-structured interviews, surveys, diary and ethnographic studies, usability tests, and analytics to achieve research goals and answer research questions Research facilitation: Collect qualitative and quantitative data to uncover user pain points, needs, and behaviors, as well as feedback on product features and interfaces, ensuring a deep understanding of user needs Data Analysis: Analyze data gathered from research activities, derive meaningful insights, and present findings to cross-functional teams to guide product decisions Collaboration: Embed within 1-2 scrum teams and work closely with the UX Research Manager and product managers, designers, engineers, and other stakeholders to identify, and advocate for, high impact user research and ensure that research guides our prioritization and strategic roadmaps User-centered advocacy: Develop user personas, journey maps, and other artifacts based on research findings, encouraging and enabling the team to empathize with users and design solutions that meet their needs Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience UX teamwork: Engage with the broader Research team, working on internal Research Ops projects, and collaborating to enable mutual growth and development through feedback and thought partnership