with you: • Three to five years of hands-on UX research experience on digital products, with a portfolio that demonstrates studies you owned from question to recommendation. • Demonstrated fluency in both qualitative methods (in-depth interviews, usability testing, contextual inquiry, diary studies) and quantitative methods (surveys, card sorts, tree tests, product analytics review). • A confident, upbeat presence in the room: as comfortable facilitating a one-on-one session with a skeptical enterprise user as presenting findings to a room of senior collaborators. • The judgment to assess a research question and recommend the right method rather than defaulting to the most familiar one. • Practical experience using AI tools to accelerate synthesis and operational tasks, with a clear and deliberate sense of where human interpretation must lead. • Strong written and verbal communication skills, with the ability to distill complex findings into a decisive point of view rather than a neutral summary of what you heard. • A working knowledge of how digital products are built and where research fits into agile, iterative product cycles. • Degree in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, or a related behavioral discipline, or equivalent professional experience. • An accessible portfolio or case studies that show not just the research methods used, but the decisions those studies influenced. Why you might stand out from other talent: • You walk into a research brief and immediately start forming a point of view on the right approach, you do not wait for someone else to define the methodology. • You have presented findings to skeptical partners and walked out having changed the direction of a product decision. • You have a distinct facilitation style: you are genuinely curious, put people at ease quickly, and know how to ask the follow-up question that unlocks the real answer. • You use AI as a productivity layer, not a substitute for thinking. You know exactly where AI-generated synthesis needs a human check, and you do that check every time. • You have contributed to or helped establish a research repository that the wider team actually uses and references. • You are comfortable operating with ambiguity and can define the research question yourself when the brief arrives incomplete. • You have experience collaborating with data analysts or data scientists to triangulate qualitative findings with behavioral or product analytics data. • You understand the difference between research that is methodologically sound and research that actually influences what gets built, and you optimize for the latter. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. Additional Information When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. • People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. • Collaboration: We work together, support one another, and collectively achieve goals. • Growth: There are endless opportunities for growth through learning, development and career advancement. • Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. • Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. • Act with integrity • Work together to win together • Innovate with purpose • Respect all voices • Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter As an Epsilon employee, you deserve