UX Researcher (MDC/AICES)

SteerBridge is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial-grade capabilities that accelerate operational effectiveness and drive measurable mission success. At the core of SteerBridge is our people-especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve. Position

SteerBridge is seeking a UX Researcher with product design and prototyping capability to support the Modern Disability Claims (MDC) team and the continued development of AICES, the Artificial Intelligence Claims Evaluation System. This is a hybrid role based in the United States, with a possible remote opportunity depending on experience. This role focuses on understanding how people review claims, navigate evidence, complete medical evaluation tasks, and respond to system-generated information. You will plan and conduct studies, synthesize findings, and translate insights into wireframes or prototype concepts that teams can evaluate with users before development. You will work alongside designers, engineers, product stakeholders, and claims and medical evaluation subject-matter experts to shape usable, accessible workflows. AICES brings together claim information, evidence, forms, and system outputs. Research must account for the different goals, permissions, and information needs of claims reviewers, medical providers, power users, and administrators, and show whether users can trace information to its source, review or correct system-generated findings, manage exceptions, and complete their work with confidence. AICES supports medical disability examination and claims evaluation workflows, including: • Claims intake and information organization • Evidence review and source traceability • Medical evaluation and DBQ-related workflows • Review of system-generated findings and supporting information • Case status, exceptions, and administrative workflows This work matters because these tasks affect Veterans and their claims. Success means research directly informs product decisions and delivery priorities, and the product is accessible and trustworthy, with evidence sources, system behavior, and review actions clear to the users responsible for them.