Note: The job is a remote job and is open to candidates in USA. PTR Global is seeking a UX/UXR Designer to support employee-facing digital products and operational tools for a major airline.
The role
involves designing complex internal and enterprise tools, conducting user research and usability testing, creating interaction designs, and collaborating with product, engineering, research, and business stakeholders.
Responsibilities
Design and improve digital tools supporting employees across operational and corporate environments
Partner with employees and stakeholders to understand workflows, pain points, workarounds, and unmet needs
Create user flows, wireframes, prototypes, and detailed designs for web and mobile experiences
Conduct usability testing, interviews, and concept validation to evaluate and iterate on solutions
Work closely with Product, Engineering, Research, and business stakeholders throughout the product lifecycle
Help simplify complex and legacy workflows while working within established design systems and technical constraints
Clearly communicate design rationale, research findings, tradeoffs, and recommendations to stakeholders Skills
Strong UX Design experience across complex digital products, workflows, or enterprise systems
Experience designing employee-facing, internal, operational, or workflow-based tools
Ability to own the design process from discovery and user flows through wireframes, prototypes, and detailed interaction design
Hands-on research experience, including employee/user interviews, usability testing, concept validation, and synthesizing findings into design decisions
Strong product and systems thinking with the ability to balance user needs, business goals, and technical/operational constraints
Professional UX or Product Design experience with a strong portfolio
Experience with internal tools, employee experiences, enterprise software, or complex operational workflows
Strong interaction design, information architecture, prototyping, and systems-thinking skills
Experience conducting research as part of the design process
Experience designing across web and/or mobile products
Ability to work independently and navigate ambiguity
Strong stakeholder communication and collaboration skills
Must be eligible to work in the U.S. (no H-1B, no C2C)
Portfolio: Required for consideration
Experience within airlines, aviation, Tech Ops, logistics, manufacturing, supply chain, field operations, HR technology, workforce tools, or other operationally complex environments
Experience with AI-enabled products, native mobile/iOS, or enterprise platforms such as Workday, ServiceNow, or Oracle
Benefits
Medical, Dental, Vision, and 401(k) after 60 days
Applicable PTO and sick leave per state/local law
Long-term contract, ongoing with no end date
Highly relevant remote candidates may be considered Company
Overview
PTR Global provides IT and professional staffing and workforce solutions for contingent and permanent roles across industries. It was founded in 1996, and is headquartered in , with a workforce of 201-500 employees. Its website is https://www.ptrglobal.com.