UX Designer (Secret or TS Clearance Required)

Description At ICF Next Government, we partner with federal clients to modernize digital services through human-centered design. We are seeking a UX Designer to support the design and evolution of federal websites and digital products as part of cross‑functional delivery teams. This role is suited for a UX professional who can contribute to UX/UI delivery within Agile, DevSecOps-enabled programs and support user-centered transformation of legacy systems into modern, scalable platforms. Job Location If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

UX/UI Design & User-Centered Modernization • Contribute to the modernization of legacy systems through user-centered applications, by applying human-centered design principles across the full product lifecycle. • Translate complex business processes, technical constraints, and mission

into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows). • Design end-to-end user experiences including: • User flows, wireframes, interactive prototypes and high-fidelity UI designs and specifications • Ensure alignment with federal UX/UI standards, including Section 508 accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook). Usability Testing & UX Research Integration • Support and participate in usability testing by observing representative users performing key workflows and capturing qualitative insights. • Collaborate with product teams to validate concepts and inform iterative design improvements. • Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction. UX Measurement & Data-Driven Design • Support implementation of UX measurement tools to track user behavior and feature usage. • Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement. • Contribute to reporting on user experience outcomes to guide product prioritization and roadmap decisions. Agile Product & DevSecOps Collaboration • Work within Agile (SAFe) delivery teams to design iteratively alongside developers, product owners, and engineers. • Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery. • Ensure designs are feasible within CI/CD pipelines and align with system architecture and technical constraints. Design System & Consistency • Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications. • Support integration with common services and platforms to promote interoperability and standardized user experiences. Documentation, Training & User Support • Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance. • Support development of training materials and user-facing documentation to enable system adoption. • Incorporate user feedback and support insights into ongoing UX enhancements.