UX/UI Designer (Salesforce) (6636)

As a UX/UI Designer (Salesforce), you’ll support a Salesforce-centered modernization and digital transformation program. This role will focus on creating intuitive, user-centered experiences that simplify complex business processes, accelerate user adoption, and improve mission outcomes across modern Salesforce applications.The ideal candidate will combine user experience strategy, human-centered design, and modern Salesforce design principles to create scalable, accessible, and engaging digital experiences. This individual will work closely with Product Managers, Solution Architects, AI-enabled development teams, and business stakeholders to design solutions that maximize usability while supporting rapid delivery and continuous modernization efforts. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. What you’ll do: • Design intuitive, user-centered experiences across Salesforce solutions (SLDS, Experience Cloud, Service Cloud, custom apps) that streamline workflows and reduce friction. • Conduct user research, stakeholder interviews, journey mapping, personas, and usability testing to inform design decisions and optimize business processes. • Create wireframes, user flows, prototypes, and high-fidelity designs that translate business and user

into effective experiences, in close collaboration with Product, Architecture, Development, and Scrum teams. • Design AI-assisted experiences integrating intelligent recommendations, Agentforce capabilities, and workflow automation to enhance decision-support and efficiency. • Ensure designs meet accessibility (Section 508) and Salesforce best-practice standards, and build/maintain design systems, component libraries, and style guides for consistency at scale. • Partner with development teams through sprint cycles, using iterative design and continuous user feedback/analytics to refine and improve product experiences in a rapid-delivery environment. What you’ll need to succeed: • Bachelor's degree in Design, Human-Computer Interaction (HCI), UX Design, Information Systems, Psychology, or a related. • Active Secret clearance. • 3+ years of experience in UX/UI design, product design, human-centered design (HCD), or related disciplines, including 2+ years designing Salesforce user experiences (e.g., Lightning applications, Experience Cloud sites, Service Cloud interfaces, or enterprise Salesforce solutions, including workflow-driven systems and business process automation). • Experience creating wireframes, prototypes, user journeys, and high-fidelity designs (e.g., Figma, Adobe XD, Sketch, or similar). • Strong understanding of UX research methodologies, usability testing, interaction design, accessibility standards, and responsive web design. • Experience working within Agile product development teams, with the ability to simplify complex workflows and translate business