UX/UI Designer

The Baltimore City Office of Information and Technology (BCIT) is seeking a UX/UI designer that will work with residents, agency partners, and the rest of the team to design simple, intuitive government services and user interface. • Participate in user experience research and design • Participate in design sessions to gain insights into user behavior • Translate user insights into digital interactions • Create personas and other design process artifacts through user research and data • Define interaction models and evaluate success • Develop workflows, wireframes and prototypes related to user needs • Visually design digital graphics, user interfaces, and team presentations • Work closely with Lead UX designer • Build trust and partnerships by working alongside agency partners • Help grow the City’s human-centered approaches and spread design best practices in collaboration with other design experts in the City About You At a minimum, you have: • 1+ experience working as a UX/UI Designer. • A passion for civic government and design • Curiosity and excitement for improving the efficacy of local government • Basic knowledge of UI/UX frameworks or practices • An understanding of human-centered design frameworks and practices • Experience collecting and using peer research in their work The following are desirable experiences or traits, but we don’t expect you to have all of them. If you can demonstrate you’re capable of fulfilling

as described above, please apply! • Comfort in high-pressure, fast-paced environments • Experience or related experience creating mock-ups for user interfaces • Experience with service design, whether customer-facing or internal • Experience or equivalent experience working with coders or back-end developers • Experience facilitating groups • In the process of or a completed BA or MA in UX/UI design, service design, graphic design, I/O psychology, or a related field