User Experience Lead

UX Project Lead Work Location : 200 I St. SE, Washington, DC 20003 (Onsite) Interview Type : In-person This position will work with the District Government’s Innovation Team, Office of Chief Technology Office, Department of Human Resources and other various City departments and external stakeholders to implement previously identified improvements to the processes and digital technology associated with the hiring experience. This position will lead the end-to-end design of the product, working collaboratively with developers, PeopleSoft experts and IT staff. A successful applicant will be an excellent project manager, creative, results-oriented, able to thrive in a fast-paced work environment and have excellent communication and relationship-building skills. The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to District Government that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches. Interested candidates must submit a resume, and a digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc. Specific Duties &

: Support departments in digital service delivery improvement and implementation • Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies • Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks • Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system • Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities • Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed • Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience • Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research • Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users • Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs • Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) the Department of Human Resources • Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed