Staff UX Researcher

The Coca-Cola Company is building a modern product organization for a business that operates at extraordinary scale. Our ambition is not simply to digitize existing work. We are building the products, platforms, and intelligent capabilities that will shape how we serve customers, accelerate growth, and operate in the future. That means designing products that help customers do business with us more seamlessly, give sales and service teams better insight and decision support, and connect the workflows and data behind a complex operating system. The work spans customer experience, service enablement, sales experience, operations, and growth — with opportunities to build entirely new capabilities in areas like personalization, automation, AI-assisted workflows, and decision intelligence. We’re bringing together Product, Engineering, Design, and Data in small, empowered teams with ownership from discovery through delivery and iteration. Design and research are central to this shift, helping teams understand how people actually work, simplify complex systems, and create experiences that are coherent, useful, and built for impact. This is a chance to help define what great product design looks like inside one of the world’s most iconic brands: deeply practical, beautifully crafted, and built for a business where digital and the physical world meet every day. What You Will Work On A Staff UX Researcher at The Coca-Cola Company operates across product areas, not just within one. Your scope will span: • Digital enterprise and consumer experiences across our global brand portfolio • Sales, service, and operational tools used by the teams who run the business day to day • The design system and shared experience frameworks that give our products coherence at scale • AI-enabled and intelligent product experiences as we integrate emerging capabilities across our platform • The design practice itself: how we work, how we grow designers, and how we earn influence across the organization You will not be heads-down on a single product area. You will be the connective tissue across teams, the person who sees the whole board and makes the right calls about where design needs to go next.

Organizational Research Strategy • Define research strategy across multiple product areas, identifying the highest-leverage questions for the organization and sequencing work to build cumulative understanding over time • Connect research investments directly to business outcomes and strategic priorities, operating at the level of portfolio decisions, not just individual product cycles • Present findings and recommendations to senior and executive leadership with clarity, confidence and well-reasoned rationale that moves decision-makers to act • Shape how Coca-Cola thinks