UX Research Lab Technician - Part Time - Hybrid in Eden Prairie MN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together As a Part-Time UX Research Lab Technician, you will be a crucial member of the UX Research team, responsible for the smooth and efficient operation of our research lab and studies. You will provide logistical, operational, and technical support for a variety of research activities, enabling the research team to focus on generating insights. Your work will be essential to ensuring a high-quality, professional, and comfortable experience for both research participants and the internal team, allowing us to effectively listen to the people we serve. This is an early-career opportunity suited for candidates with foundational experience in research operations, lab coordination, or technical support. While

is operationally focused, we are looking for someone who is curious, innovative, and excited to help evolve how our lab operates, both in-person and remotely, to maximize its impact across the organization. This position follows a hybrid schedule with four in-office days per week. Primary

: • Lab and Session Support: Support UX research sessions by preparing lab spaces (in-person and/or remote), setting up A/V equipment, and ensuring all necessary tools and software are running smoothly • Study Coordination: Coordinate study logistics and assisting researchers with day-of-study needs such as note-taking during moderated sessions • Research Output & Session Editing: Support researchers by editing recorded sessions (in-person and remote), clipping key moments, and organizing highlights into clear, consumable artifacts for stakeholders (e.g., highlight reels, tagged clips, supporting materials for readouts) • Operational Management: Manage lab and research team operations by maintaining equipment, troubleshooting basic technical issues, and ensuring research tools are functioning correctly • Lab Innovation & Optimization: Proactively identify opportunities to improve lab utilization, including new ways to support hybrid research, increase visibility of lab capabilities, and enhance both participant and stakeholder experiences. Contribute ideas for evolving tools, workflows, and lab offerings • Participant Experience: Handle the end-to-end participant experience by welcoming participants, providing clear instructions, and ensuring a professional, accessible, and comfortable research environment • Data Management: Assist with data capture by recording sessions, organizing notes, managing secure file storage, and supporting secure data handling practices • Compliance and Privacy: Ensure compliance with HIPAA, company policies, and research ethics standards when handling all participant information and session recordings • Process and Documentation: Maintain documentation and reporting on lab usage, study throughput, and operational metrics. Support the research repository by organizing session outputs, ensuring materials are accessible, and enabling reuse of insights across teams • Collaboration: Collaborate with UX researchers, strategists, and designers to anticipate needs, improve lab processes, and continuously enhance the research experience for everyone involved You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in