UX Researcher
Servicenow
Location
🇮🇳 Secunderabad, India
Type
full_time
Salary
Undisclosed
Posted
2w ago
Job Description
- Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption
- Apply appropriate research techniques and methods for specific project needs
- Engage with customers to understand their unique implementation of our products, including defining and synthesizing user needs and use cases
- Partner with Product Managers and Designers to influence product strategy and roadmaps
- Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
- Analyze and synthesize current or previous qualitative studies and quantitative data to generate strategic and tactical insights with actionable recommendations.
- Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.